Privacy Policy

This Privacy Policy describes how Lumiere Studios Toronto ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "your") of our website, located at [website address, replaced by actual website address if exists], and our studio rental services. We are committed to protecting your privacy and ensuring the security of your personal information. This policy is effective as of January 1, 2025.

1. Information Collection

We collect the following types of personal information:

• Contact Information: This includes your name, email address, phone number, and postal address. We collect this information when you create an account, book a studio, or contact us for support.
• Payment Information: When you make a booking, we collect your payment information, such as credit card details or other payment method details. This information is processed securely by our payment processor and is not stored on our servers.
• Booking Information: We collect information about your studio rental bookings, including the date, time, and duration of your rental, the studio you booked, and any additional equipment or services you requested.
• Usage Data: We collect information about how you use our website and services, such as the pages you visit, the links you click, and the time you spend on our site. This information is collected through cookies and other tracking technologies.
• Communications: We may collect and store copies of any communications you have with us, including emails, chat logs, and phone calls.
• Photographic and Video Content: While we do not actively collect or store the content you create within our studios, we may incidentally come into contact with it during maintenance, security reviews, or troubleshooting. We maintain strict confidentiality protocols for handling any such content.

2. Information Use

We use your personal information for the following purposes:

• Providing Services: To provide you with access to our studio rental services, process your bookings, and communicate with you about your rentals.
• Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
• Payment Processing: To process your payments and prevent fraud.
• Improving Services: To analyze usage data and improve our website, services, and customer experience.
• Marketing: With your consent, we may send you promotional emails about our services, special offers, and upcoming events. You can opt out of receiving these emails at any time.
• Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing illegal activities.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your payment information and other sensitive data during transmission.
• Access Controls: We restrict access to your personal information to authorized employees and contractors who need to know the information to provide services to you.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
• Physical Security: Our studios are equipped with security cameras and access control systems to protect against unauthorized entry.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Cookies

We use cookies and other tracking technologies to collect usage data and improve our website and services. Cookies are small data files that are stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and services. They enable you to log in, make bookings, and use other essential features.
• Analytics Cookies: These cookies allow us to analyze how users use our website and services. We use this information to improve our website and services.
• Marketing Cookies: These cookies are used to track your browsing activity and show you personalized ads.

You can control cookies through your browser settings. You can choose to disable all cookies or only certain types of cookies. However, disabling cookies may limit your ability to use certain features of our website and services. For more information about our use of cookies, please see our Cookies Policy.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Contact and Booking Information: For as long as your account is active and for a reasonable period thereafter in case you decide to reactivate the services. We may also retain this information to respond to inquiries or provide ongoing customer support.
• Payment Information: As mandated by financial regulations and for fraud prevention. This information is typically anonymized after a certain period.
• Usage Data: For a period necessary to analyze trends and improve our services. This data is often aggregated and anonymized.
• Communications: For as long as necessary to address the subject of the communication, comply with legal obligations, or resolve disputes.

When data is no longer needed, we will securely delete or anonymize it.

7. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

8. Your Rights

You have the following rights with respect to your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before we can process your request.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are material. Your continued use of our website and services after the changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: